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Test ID:1.3.6.1.4.1.25623.1.0.803937
Category:Web application abuses
Title:OTRS ITSM 'Body' Field HTML Injection Vulnerability (OSA-2012-01)
Summary:OTRS (Open Ticket Request System) or OTRS:ITSM is prone to HTML injection vulnerability.
Description:Summary:
OTRS (Open Ticket Request System) or OTRS:ITSM is prone to HTML injection vulnerability.

Vulnerability Insight:
An error exists in application which fails to properly sanitize user-supplied
input before using it.

Vulnerability Impact:
Successful exploitation will allow remote attackers to inject arbitrary web
script or HTML via an e-mail message body.

Affected Software/OS:
OTRS (Open Ticket Request System) version 2.4.x up to and including 2.4.12,
3.0.x up to and including 3.0.14 and 3.1.x up to and including 3.1.8

OTRS::ITSM 3.1.0 up to and including 3.1.5, 3.0.0 up to and including 3.0.5
and 2.1.0 up to and including 2.1.4

Solution:
Upgrade to OTRS (Open Ticket Request System) version 2.4.13, 3.0.15 and 3.1.9
or later, and OTRS::ITSM version 3.1.6, 3.0.6 and 2.1.5 or apply the patch from the referenced vendor advisory.

CVSS Score:
4.3

CVSS Vector:
AV:N/AC:M/Au:N/C:N/I:P/A:N

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2012-2582
CERT/CC vulnerability note: VU#582879
http://www.kb.cert.org/vuls/id/582879
Debian Security Information: DSA-2536 (Google Search)
http://www.debian.org/security/2012/dsa-2536
http://secunia.com/advisories/50513
SuSE Security Announcement: openSUSE-SU-2012:1105 (Google Search)
http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html
CopyrightCopyright (C) 2013 Greenbone AG

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