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Test ID:1.3.6.1.4.1.25623.1.0.803930
Category:Web application abuses
Title:OTRS < 2.3.6 Email From Line DoS Vulnerability
Summary:OTRS (Open Ticket Request System) is prone to a denial of; service (DoS) vulnerability.
Description:Summary:
OTRS (Open Ticket Request System) is prone to a denial of
service (DoS) vulnerability.

Vulnerability Insight:
An error exists in the application while handling e-mail
messages which contains UTF-8 characters in the From line.

Vulnerability Impact:
Successful exploitation will allow remote attackers to cause a
denial of service condition by sending a crafted message to a POP3 mailbox.

Affected Software/OS:
OTRS versions prior to 2.3.6.

Solution:
Update to version 2.3.6 or later.

CVSS Score:
5.0

CVSS Vector:
AV:N/AC:L/Au:N/C:N/I:N/A:P

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2010-4767
CopyrightCopyright (C) 2013 Greenbone AG

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