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Test ID:1.3.6.1.4.1.25623.1.0.803927
Category:Web application abuses
Title:OTRS < 3.0.0-beta1 ACL-customer-status Ticket Restriction Bypass Vulnerability
Summary:OTRS (Open Ticket Request System) is prone to a restriction; bypass vulnerability.
Description:Summary:
OTRS (Open Ticket Request System) is prone to a restriction
bypass vulnerability.

Vulnerability Insight:
An error exists in ACL-customer-status Ticket Type setting which
fails to restrict the ticket options after an AJAX reload

Vulnerability Impact:
Successful exploitation will allow remote authenticated users to
bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Affected Software/OS:
OTRS versions prior to 3.0.0-beta1.

Solution:
Update to version 3.0.0-beta1 or later.

CVSS Score:
6.5

CVSS Vector:
AV:N/AC:L/Au:S/C:P/I:P/A:P

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2010-4763
CopyrightCopyright (C) 2013 Greenbone AG

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