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Test ID:1.3.6.1.4.1.25623.1.0.803926
Category:Web application abuses
Title:OTRS Ticket-print Information Disclosure Vulnerability
Summary:OTRS (Open Ticket Request System) is prone to an information disclosure vulnerability.
Description:Summary:
OTRS (Open Ticket Request System) is prone to an information disclosure vulnerability.

Vulnerability Insight:
An error exists in customer-interface ticket-print dialog which fails to
restrict customer-visible data.

Vulnerability Impact:
Successful exploitation will allow remote authenticated users to obtain
potentially sensitive information from the (1) responsible, (2) owner,
(3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

Affected Software/OS:
OTRS (Open Ticket Request System) version before 3.0.0-beta3.

Solution:
Upgrade to OTRS (Open Ticket Request System) version 3.0.0-beta3 or
later.

CVSS Score:
4.0

CVSS Vector:
AV:N/AC:L/Au:S/C:P/I:N/A:N

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2010-4761
CopyrightCopyright (C) 2013 Greenbone AG

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