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Test ID:1.3.6.1.4.1.25623.1.0.852071
Category:SuSE Local Security Checks
Title:SuSE Update for otrs openSUSE-SU-2018:3005-1 (otrs)
Summary:The remote host is missing an update for the 'otrs'; package(s) announced via the openSUSE-SU-2018:3005_1 advisory.
Description:Summary:
The remote host is missing an update for the 'otrs'
package(s) announced via the openSUSE-SU-2018:3005_1 advisory.

Vulnerability Insight:
This update for otrs to version 4.0.32 fixes the following issues:

These security issues were fixed:

- CVE-2018-16586: An attacker could have sent a malicious email to an OTRS
system. If a logged in user opens it, the email could have caused the
browser to load external image or CSS resources (bsc#1109822).

- CVE-2018-16587: An attacker could have sent a malicious email to an OTRS
system. If a user with admin permissions opens it, it caused deletions
of arbitrary files that the OTRS web server user has write access to
(bsc#1109823).

- CVE-2018-14593: An attacker who is logged into OTRS as an agent may have
escalated their privileges by accessing a specially crafted URL
(bsc#1103800).

These non-security issues were fixed:

- fixed permissions file @OTRS_ROOT@/var/tmp - @OTRS_ROOT@/var/tmp/

- ACL for Action AgentTicketBulk were inconsistent.


Patch Instructions:

To install this openSUSE Security Update use the SUSE recommended
installation methods
like YaST online_update or 'zypper patch'.

Alternatively you can run the command listed for your product:

- openSUSE Leap 15.0:

zypper in -t patch openSUSE-2018-1106=1

- openSUSE Backports SLE-15:

zypper in -t patch openSUSE-2018-1106=1

Affected Software/OS:
otrs on openSUSE Leap 15.0.

Solution:
Please install the updated package(s).

CVSS Score:
6.5

CVSS Vector:
AV:N/AC:L/Au:S/C:P/I:P/A:P

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2018-14593
Common Vulnerability Exposure (CVE) ID: CVE-2018-16586
Common Vulnerability Exposure (CVE) ID: CVE-2018-16587
CopyrightCopyright (C) 2018 Greenbone Networks GmbH

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