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Test ID:1.3.6.1.4.1.25623.1.0.144741
Category:Web application abuses
Title:OTRS 7.0.x < 7.0.22, 8.0.x < 8.0.7 Information Disclosure Vulnerability
Summary:OTRS is prone to an information disclosure vulnerability.
Description:Summary:
OTRS is prone to an information disclosure vulnerability.

Vulnerability Insight:
Agent names that participates in a chat conversation are revealed in certain
parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured
to mask real agent names.

Affected Software/OS:
OTRS 7.0.x - 7.0.21 and 8.0.x - 8.0.6.

Solution:
Update to version 7.0.22, 8.0.7 or later.

CVSS Score:
5.0

CVSS Vector:
AV:N/AC:L/Au:N/C:P/I:N/A:N

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2020-1777
https://otrs.com/release-notes/otrs-security-advisory-2020-15/
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