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Test ID:1.3.6.1.4.1.25623.1.0.112389
Category:Web application abuses
Title:OTRS < 6.0.11, < 5.0.30, < 4.0.32 Multiple Vulnerabilities
Summary:OTRS is prone to multiple vulnerabilities.
Description:Summary:
OTRS is prone to multiple vulnerabilities.

Vulnerability Impact:
The following vulnerabilities exist:

- An attacker could send a malicious email to an OTRS system.
If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

- An attacker could send a malicious email to an OTRS system.
If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Affected Software/OS:
OTRS 6.0.x up to and including 6.0.10, OTRS 5.0.x up to and including 5.0.29, and OTRS 4.0.x up to and including 4.0.31.

Solution:
Update to OTRS version 6.0.11, 5.0.30 or 4.0.32 respectively.

CVSS Score:
5.8

CVSS Vector:
AV:N/AC:M/Au:N/C:N/I:P/A:P

Cross-Ref: Common Vulnerability Exposure (CVE) ID: CVE-2018-16586
Common Vulnerability Exposure (CVE) ID: CVE-2018-16587
CopyrightCopyright (C) 2018 Greenbone Networks GmbH

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