Frequently Asked Questions

General Questions

Q: Why do you need my email for registration?

A: All accounts on our systems must have a functioning email address, to support things like notification when jobs you have running are complete, password reminder functions, and in general our ability to reach you should there be a problem with your account. We do not give out, sell, rent or any way distribute these email addresses to anyone else. You are OUR customer, and we respect your right to your privacy. For more details, please check our privacy policy.

Q: What is a Web Robot?

A: A Web Robot is a program that visits web pages automatically without requiring user interaction. Web Robots are used to build search indexes such as powered by major search engines such as Google. They can also be used to perform functions such as our Site Analyzer. When you run our Web Robot, it visits your site much like any user would, and collects data from web pages it retrieves for the purposes of producing a Site Analysis Report for you.

Questions about a Subscription

Q: How can I subscribe to your service?

A: If you haven't already done so, register for an account on our site. Then, login to your account, visit the site analyzer section, and click on the order/renewal form link in the navigation bar. We accept Mastercard, Visa, and Amex. Or, you can make use of our limited free offering.

Q: Do I have to pay on-line?

A: No. If you prefer, you may call us directly to place an order over the phone at 1-800-799-4831 (if calling from within North America), or (905) 304-6922 if outside of North America. Under no circumstances should you send payment information by email.

Q: Are there limits on the number of URLs checked?

A: No. Paid subscribers pay a flat fee of either $49 or $99 for one year of completely unlimited use.

Q: Are there limits on the number of times I check a URL?

A: No. Paid subscribers pay a flat fee of either $49 or $99 for one year of completely unlimited use.

Q: Ok, exactly what limits do you have?

A: There are some differences to the service offerings. Our prices & features summary will outline the basic differences. Different service options will have different capabilities, and will have different maximums on the amount of content retrieved from your site per analysis request.

Q: Why do you limit downloads to Megabytes instead of Pages?

A: Basically, because our costs are also related to how much data we download from your site, not how many pages we assess. If you have 1 page that is 10 Megabytes in size, that costs just as much to process as 1000 pages that are only 10K in size.

Web pages are typically in the neighbourhood of 40K in size, on average. Plus, remember, we cache pages during a single assessment the way a browser would, so each image/object is retrieved only once. That means that if your average web page size is no more than 40K, free subscribers get to download ~25 pages (1 Megabyte), Standard subscribers get to download ~250 pages (10 Megabytes), and Advanced subscribers get to download about ~1250 pages (50 Megabytes). Note that despite these limits, nothing prevents you from running multiple analysis.

Q: Your price is too cheap! What am I missing?

A: We have a fantastic deal on bandwidth that allows us to buy it for less than most ISPs can buy it wholesale. We've passed these bandwidth cost savings on in the form of a service capability that exceeds any of our competitors by a significant margin. The competitors we've seen offering a comparable service limit the analysis requests to a single URL, and at most several hundred web pages.

Q: Where are the results of the analysis requests?

A: All reports are stored on line under your account. You can access the reports by loggin in to the site analyzer section of the site and visiting view reports.

Q: Can you email me the results?

A: We have a policy of not sending out any reports we produce containing potentially confidential information out over email. By logging in to your account, you can get secure access to your report, and choose to download it print it, or do anything else you want with it from there.

Q: How long do you keep my report?

A: We keep the report until you delete it, or for a minimum of 1 year. Again, as a result of our other services, we have a fantastic disk farm available for storage of data, allowing us to keep your information essentially for as long as you could possibly need it.

Q: What else do you use my report for?

A: Nothing. Your report is YOURS. It contains your information, and is only ever made available to you. No-one else gets to see it.

Q: What software do I need to download?

A: No software is, or needs to be, downloaded to your servers.

Q: Do you have a product version I can buy?

A: No. Site Analyzer is offered as a service only.

Service Specific Questions

Q: Do you support ASP pages?

A: Yes. ASP is a server side technology and doesn't impact us.

Q: Do you support PHP pages?

A: Yes. PHP is a server side technology and doesn't impact us.

Q: Do you support password protected web sites?

A: Yes. Site Analyzer supports HTTP basic authentication typically found when setting up .htaccess files. However, you should note, that unless you've told us to analyze an SSL site, the HTTP userid and password you tell us to use to access your site is by definition sent unencrypted over the internet. This makes these passwords susceptible to theft by people using sniffers to eavesdrop on network communications. While this sort of password theft is rare, it does occasionally happen. We recommend, as a rule, that you never use ANY form of password access to your web site unless it is being done over an SSL connection.

Q: Do you support SSL?

A: Yes. Subscribers to our advanced services can use our services to analyze SSL sites.

Q: Do you support frames and other similar content?

A: Yes. Our crawlers behave as browsers do, retrieving web pages, parsing the content and retrieving any other inline content that needs to be retrieved to build a complete picture of the web page in question.

Q: Do you support redirection?

A: Yes. Redirection is supported, although we limit the number of redirections involved in a single page, and check for redirection loops.

Q: What is a Mime Type?

A: Every document on the web has a Mime Type that tells the browser what it needs to do to properly display it. For example, HTML pages have a Mime type of text/html, while GIF images have a Mime Type of image/gif.

Q: Do you do JavaScript?

A: While we will retrieve JavaScript libraries (Standard/Advanced subscribers), we don't actually run the JavaScript code in them (or imbedded in your web page).

Q: Do you do Java?

A: Like JavaScript, we retrieve the Java applet (Standard/Advanced subscribers), but don't actually run the Java code.

Q: Do you do Flash/Shockwave?

A: Like Java and JavaScript, we retrieve Flash/Shockwave objects (Standard/Advanced subscribers), but don't do anything else with it.

Enhanced Service Capabilities

Q: What is Cache Analysis?

A: Cache Analysis will analyse web page contents for the amount of content that was part of the page that didn't need to be retrieved from your server because we had already retrieved it as part of a previous page. This allows us to measure more accurately the impact of page sizes on users and servers in terms of actual wait times and actual bandwidth utilized to present a page.

Q: What is Page Content Analysis?

A: Page Content Analysis breaks down a page according to the different content that was found on it. This allows you to see what percentage of a page's load times are based on HTML content vs graphics vs other content.

Q: What is User Response Time Analysis?

A: User response time analysis calculates how long it would take a user to load various pages from your site, taking into both caching and a user's possible different connection speeds.

Q: What is Server Load Analysis?

A: Server load analysis calculates how many pages per second your site could deliver, based on the size of your web pages, and different possible bandwidth configurations.

Q: I have 2 different servers serving content. How do I treat them as one?

A: Users of our paid services may specify an analysis request to cross all sites within a domain. As long as your two servers have the same domain name in common, you should be all set.

Q: Can I restrict access to certain document types?

A: Yes. You may specify a list of suffixes (e.g. mpg,mp3) that may be disallowed from being downloaded. This is in addition to restrictions that may be placed on downloads by the robots.txt file stored on your server.

Q: Can I get your robot to ignore robots.txt?

A: Yes. Paid subscribers may tell our robots to ignore the robots.txt file.

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